:original_name: ALM-12075.html

.. _ALM-12075:

ALM-12075 PMS Resource Is Abnormal
==================================

Description
-----------

HA checks the pms resources of Manager every 55 seconds. This alarm is generated when HA detects that the pms resources are abnormal for three consecutive times.

This alarm is cleared when the PMS resource is normal.

**Resource Type** of PMS is **Single-active**. Active/standby will be triggered upon resource exceptions. When this alarm is generated, the active/standby switchover is complete and new PMS resources have been enabled on the new active FusionInsight Manager. In this case, this alarm is cleared. This alarm is used to notify users of the cause of the active/standby switchover.

Attribute
---------

======== ============== ==========
Alarm ID Alarm Severity Auto Clear
======== ============== ==========
12075    Major          Yes
======== ============== ==========

Parameters
----------

+-------------+-------------------------------------------------------------------+
| Name        | Meaning                                                           |
+=============+===================================================================+
| Source      | Specifies the cluster or system for which the alarm is generated. |
+-------------+-------------------------------------------------------------------+
| ServiceName | Specifies the service for which the alarm is generated.           |
+-------------+-------------------------------------------------------------------+
| RoleName    | Specifies the role for which the alarm is generated.              |
+-------------+-------------------------------------------------------------------+
| HostName    | Specifies the host for which the alarm is generated.              |
+-------------+-------------------------------------------------------------------+

Impact on the System
--------------------

-  The active/standby FusionInsight Manager switchover occurs.
-  The PMS process repeatedly restarts, causing monitoring information to be abnormal.

Possible Causes
---------------

The PMS process is abnormal.

Procedure
---------

**Check whether the PMS process is abnormal.**

#. In the alarm list on FusionInsight Manager, locate the row that contains the alarm, and view the name of the host for which the alarm is generated.

#. Log in to the host for which the alarm is generated as user **root**.

#. Run the **su -omm** command and then the **sh ${BIGDATA_HOME}/om-server/OMS/workspace0/ha/module/hacom/script/status_ha.sh** command to check whether the status of the PMS resources managed by the HA is normal. In the single-node system, the PMS resource is in the normal state. In the dual-node system, the PMS resource is in the normal state on the active node and in the stopped state on the standby node.

   -  If it is, go to :ref:`6 <alm-12075__li11878219121215>`.
   -  If it is not, go to :ref:`4 <alm-12075__li1288412199129>`.

#. .. _alm-12075__li1288412199129:

   Run the **vi $BIGDATA_LOG_HOME/omm/oms/pms/pms.log** and **vi $BIGDATA_LOG_HOME/omm/oms/pms/scriptlog/pms_ha.log** commands to view the PMS resource logs, check whether the keyword **ERROR** exists. Analyze the logs to locate and rectify the fault.

#. Five minutes later, check whether this alarm is cleared.

   -  If it is, no further action is required.
   -  If it is not, go to :ref:`6 <alm-12075__li11878219121215>`.

**Collect fault information.**

6. .. _alm-12075__li11878219121215:

   On FusionInsight Manager, choose **O&M**> **Log** > **Download**.

7. Select **Controller** and **OmmServer** for **Service** and click **OK**.

8. Click |image1| in the upper right corner. In the displayed dialog box, set **Start Date** and **End Date** to 1 hour before and after the alarm generation time respectively and click **OK**. Then, click **Download**.

9. Contact the O&M personnel and send the collected log information.

Alarm Clearing
--------------

This alarm will be automatically cleared after the fault is rectified.

Related Information
-------------------

None

.. |image1| image:: /_static/images/en-us_image_0269383920.png
