# What Should I Do If an Error Occurs on My EVS Disk?

If an error occurs, the disk may show one of the states listed in the following table. Take the measures described in the table to handle the exceptions.

Table 1 Solutions for disk errors
Error Status | Handling Suggestion
--- | ---
Error | Delete the disk in the Error state and create another one. The disk will no longer be charged after an error has occurred.
Deletion failed | Contact customer service. The disk will no longer be charged after its status changes to Deletion failed.
Expansion failed | Our customer service personnel will contact you and help you handle this error. Do not perform any operations on the disk before the customer service personnel contact you. If the issue is urgent, you can contact our customer service personnel directly. The disk will no longer be charged after its status changes to Expansion failed.
Restoration failed | Our customer service personnel will contact you and help you handle this error. Do not perform any operations on the disk before the customer service personnel contact you. If the issue is urgent, you can contact our customer service personnel directly. The disk will no longer be charged after its status changes to Restoration failed.
Rollback failed | You can roll back the snapshot data to the disk again. The disk will no longer be charged after its status changes to Rollback failed.

Parent topic: General