# OBS Console Cannot Be Opened in Internet Explorer 9

#### Question

Why OBS Console cannot be opened in Internet Explorer 9, even if the address of OBS Console can be pinged?

#### Answer

Confirm whether Use SSL and Use TLS are selected in Internet Options. If not, perform the following procedure and try again:

1. Open Internet Explorer 9.
2. Click Tools in the upper right corner and choose Internet Options > Advanced. Then select Use SSL 2.0, Use SSL 3.0, Use TLS 1.0, Use TLS 1.1, and Use TLS 1.2, as shown in Figure 1.

   Figure 1 Internet Options
3. Click OK.

Parent topic: Troubleshooting