# Why Do Subscribers Fail to Receive Messages After I Publish Messages to a Topic?

If you have verified that the subscription endpoints are normal, the most possible reason is that the subscribers have not confirmed their subscriptions or the message has been blocked.

Check whether the message is categorized as a junk mail.

If the problem persists, contact customer service.

#### SMS Message

- If the subscribers fail to receive the confirmation message, check whether the message has been blocked.
- If the subscribers fail to receive the notification message, check whether they have confirmed the subscription or whether the message has been blocked.

If the problem persists, contact customer service.

Parent topic: FAQs