# Why Am I Seeing an FTP Folder Error When I Open a Folder on an FTP Server?

#### Symptom

An error occurs when you open a folder on an FTP server. The system displays a message asking you to check permissions.

Figure 1 FTP Folder Error

#### Possible Causes

The FTP firewall configured for the browser does not allow you to open the folder.

#### Solution

The following uses Internet Explorer as an example.

1. Open the Internet Explorer and choose Tools > Internet options.
2. Click the Advanced tab.
3. Deselect Use Passive FTP (for firewall and DSL modem compatibility).
   Figure 2 Internet Options
4. Click OK, restart Internet Explorer, and open the folder on the FTP server again.

Parent topic: File Upload/Data Transfer