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Reviewed-by: Rumpler, Mihály <mihaly.rumpler@t-systems.com> Co-authored-by: qiujiandong1 <qiujiandong1@huawei.com> Co-committed-by: qiujiandong1 <qiujiandong1@huawei.com>
17 lines
2.2 KiB
HTML
17 lines
2.2 KiB
HTML
<a name="ces_faq_0025"></a><a name="ces_faq_0025"></a>
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<h1 class="topictitle1">What Should I Do If the Agent Status Is Faulty?</h1>
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<div id="body8662426"><p id="ces_faq_0025__en-us_topic_0079656481_p41172973201744">The OS monitoring Agent sends a heartbeat message to Cloud Eye every minute. If Cloud Eye does not receive any heartbeat messages for three consecutive minutes, <strong id="ces_faq_0025__en-us_topic_0079656481_b84235270615649">Agent Status</strong> is displayed as <strong id="ces_faq_0025__en-us_topic_0079656481_b84235270615657">Faulty</strong>.</p>
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<p id="ces_faq_0025__en-us_topic_0079656481_p35012440201744">It may because:</p>
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<ul id="ces_faq_0025__ul18394154618393"><li id="ces_faq_0025__li684205315395">Your account is in arrears.</li><li id="ces_faq_0025__li48746815406">If the Agent process is faulty, restart it by following the instructions provided in <a href="ces_01_0035.html">Managing the Agent</a>. If the restart fails, related files have been deleted accidentally. In this case, reinstall the Agent.</li><li id="ces_faq_0025__li793111160815">The server time is inconsistent with the local standard time.</li><li id="ces_faq_0025__li1424813249257">The Agent plug-in logs are stored in the following directories:<ul id="ces_faq_0025__ul5185175294419"><li id="ces_faq_0025__li19185105215442">Linux: <strong id="ces_faq_0025__b1863532719181">/usr/local/telescope/log/ces.log</strong></li><li id="ces_faq_0025__li1644445704420">Windows: <strong id="ces_faq_0025__b1065934171816">C:\Program Files\telescope\log\ces.log</strong></li></ul>
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</li></ul>
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<p id="ces_faq_0025__p1297596134116">It may be that the Agent is incorrectly configured. Check whether the DNS server address is correct. If it is, check the Agent configurations by referring to <a href="en-us_topic_0150354069.html">Modifying the DNS Server Address and Adding Security Group Rules (Linux)</a> and <a href="ces_01_0031.html">(Optional) Manually Configuring the Agent (Linux)</a>.</p>
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<p id="ces_faq_0025__p197061950131817">Locate the cause in log <strong id="ces_faq_0025__b644264116388">/usr/local/telescope/log/common.log</strong>. </p>
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</div>
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<div>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="ces_faq_0059.html">Server Monitoring</a></div>
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</div>
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</div>
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