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zhangyue
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Reviewed-by: Sabelnikov, Dmitriy <dmitriy.sabelnikov@t-systems.com> Co-authored-by: zhangyue <zhangyue164@huawei.com> Co-committed-by: zhangyue <zhangyue164@huawei.com>
12 lines
1.6 KiB
HTML
12 lines
1.6 KiB
HTML
<a name="obs_faq_0135"></a><a name="obs_faq_0135"></a>
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<h1 class="topictitle1">Why Am I Unable to Download an Object?</h1>
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<div id="body1500982188838"><ul id="obs_faq_0135__ul1372810234472"><li id="obs_faq_0135__li12387425194820">Check whether the network connectivity between the local computer and OBS is normal. If the network is faulty, restore the network connection.</li><li id="obs_faq_0135__li158498254417">Check whether the account is in arrears or the account balance is insufficient. If this is the case, pay off the outstanding balance or top up the account.</li><li id="obs_faq_0135__li1645973324214">Check whether the account has the permissions needed to download objects from the bucket. This check should cover IAM policies, bucket policies, object policies, bucket ACLs, and object ACLs. If the account does not have the required permissions, grant the permissions first.</li><li id="obs_faq_0135__li6520653101414">Check whether the current object is encrypted with KMS. If the object is encrypted, downloading it from OBS Console or OBS Browser will fail. To download it by using an SDK or API, the decryption key must be provided.</li><li id="obs_faq_0135__li1772832384716">Check whether the object is in the Cold storage class. If it is and the status is <strong id="obs_faq_0135__b356210369282">Unrestored</strong>, restore the object first.</li><li id="obs_faq_0135__li2089192024711">If the fault persists, contact customer service.</li></ul>
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</div>
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<div>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="obs_faq_1200.html">Buckets and Objects</a></div>
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</div>
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</div>
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