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Yang, Tong
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Reviewed-by: Pruthi, Vineet <vineet.pruthi@t-systems.com> Co-authored-by: Yang, Tong <yangtong2@huawei.com> Co-committed-by: Yang, Tong <yangtong2@huawei.com>
81 lines
8.8 KiB
HTML
81 lines
8.8 KiB
HTML
<a name="ALM-50201"></a><a name="ALM-50201"></a>
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<h1 class="topictitle1">ALM-50201 Doris Service Unavailable</h1>
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<div id="body1544692794833"><div class="section" id="ALM-50201__section8280367"><h4 class="sectiontitle"><span id="ALM-50201__text1558625720546">Alarm Description</span></h4><p id="ALM-50201__p2335053105020">The alarm module checks the Doris service status every 60 seconds. This alarm is generated when the alarm module detects that all FE and BE instances are abnormal.</p>
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<p id="ALM-50201__p34897906">This alarm is cleared when any FE or BE instance recovers.</p>
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</div>
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<div class="section" id="ALM-50201__section7414445"><h4 class="sectiontitle"><span id="ALM-50201__text38748475555">Alarm Attributes</span></h4>
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<div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="ALM-50201__table45079949" frame="border" border="1" rules="all"><thead align="left"><tr id="ALM-50201__row5683496"><th align="left" class="cellrowborder" valign="top" width="33.33333333333333%" id="mcps1.3.2.2.1.4.1.1"><p id="ALM-50201__p6466153423"><span id="ALM-50201__text17980150175619">Alarm ID</span></p>
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</th>
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<th align="left" class="cellrowborder" valign="top" width="33.33333333333333%" id="mcps1.3.2.2.1.4.1.2"><p id="ALM-50201__p194671544220"><span id="ALM-50201__text199471335614">Alarm Severity</span></p>
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<th align="left" class="cellrowborder" valign="top" width="33.33333333333333%" id="mcps1.3.2.2.1.4.1.3"><p id="ALM-50201__p194611511423"><span id="ALM-50201__text152400388563">Auto Cleared</span></p>
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</thead>
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<tbody><tr id="ALM-50201__row60910108"><td class="cellrowborder" valign="top" width="33.33333333333333%" headers="mcps1.3.2.2.1.4.1.1 "><p id="ALM-50201__p16488194717492">50201</p>
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<td class="cellrowborder" valign="top" width="33.33333333333333%" headers="mcps1.3.2.2.1.4.1.2 "><p id="ALM-50201__p588994817496">Critical</p>
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<td class="cellrowborder" valign="top" width="33.33333333333333%" headers="mcps1.3.2.2.1.4.1.3 "><p id="ALM-50201__p34071398">Yes</p>
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</td>
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</tr>
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</tbody>
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</table>
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</div>
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</div>
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<div class="section" id="ALM-50201__section66730009"><h4 class="sectiontitle"><span id="ALM-50201__text155061195577">Alarm Parameters</span></h4>
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<div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="ALM-50201__table8319831" frame="border" border="1" rules="all"><thead align="left"><tr id="ALM-50201__row40868022"><th align="left" class="cellrowborder" valign="top" width="50%" id="mcps1.3.3.2.1.3.1.1"><p id="ALM-50201__p21975462"><span id="ALM-50201__text776142495720">Parameter</span></p>
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<th align="left" class="cellrowborder" valign="top" width="50%" id="mcps1.3.3.2.1.3.1.2"><p id="ALM-50201__p35182007"><span id="ALM-50201__text632018391572">Description</span></p>
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</th>
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</thead>
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<tbody><tr id="ALM-50201__row594512751512"><td class="cellrowborder" valign="top" width="50%" headers="mcps1.3.3.2.1.3.1.1 "><p id="ALM-50201__p8838358184914">Source</p>
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</td>
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<td class="cellrowborder" valign="top" width="50%" headers="mcps1.3.3.2.1.3.1.2 "><p id="ALM-50201__p837170125015">Specifies the cluster or system for which the alarm is generated.</p>
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</td>
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<tr id="ALM-50201__row31170320"><td class="cellrowborder" valign="top" width="50%" headers="mcps1.3.3.2.1.3.1.1 "><p id="ALM-50201__p39123317">ServiceName</p>
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<td class="cellrowborder" valign="top" width="50%" headers="mcps1.3.3.2.1.3.1.2 "><p id="ALM-50201__p172628810500">Specifies the service for which the alarm is generated.</p>
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</td>
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<tr id="ALM-50201__row13127105964111"><td class="cellrowborder" valign="top" width="50%" headers="mcps1.3.3.2.1.3.1.1 "><p id="ALM-50201__p8127135964119">RoleName</p>
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<td class="cellrowborder" valign="top" width="50%" headers="mcps1.3.3.2.1.3.1.2 "><p id="ALM-50201__p212715599414">Specifies the role for which the alarm is generated.</p>
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</td>
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<tr id="ALM-50201__row722366124213"><td class="cellrowborder" valign="top" width="50%" headers="mcps1.3.3.2.1.3.1.1 "><p id="ALM-50201__p522314610427">HostName</p>
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<td class="cellrowborder" valign="top" width="50%" headers="mcps1.3.3.2.1.3.1.2 "><p id="ALM-50201__p222314615429">Specifies the host for which the alarm is generated.</p>
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</td>
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</tr>
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</tbody>
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</table>
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</div>
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</div>
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<div class="section" id="ALM-50201__section63699172"><h4 class="sectiontitle"><span id="ALM-50201__text2266192715582">Impact on the System</span></h4><p id="ALM-50201__p485055019508">FusionInsight Manager cannot be used to perform cluster operations on the Doris service, and Doris service functions are unavailable.</p>
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</div>
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<div class="section" id="ALM-50201__section36421639"><h4 class="sectiontitle"><span id="ALM-50201__text12656240135813">Possible Causes</span></h4><p id="ALM-50201__p9402509505">The FE and BE instances are abnormal.</p>
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</div>
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<div class="section" id="ALM-50201__section5278618191515"><h4 class="sectiontitle"><span id="ALM-50201__text19569135285811">Handling Procedure</span></h4><p id="ALM-50201__p19193152810241"><strong id="ALM-50201__b1273011184216">Restart the Doris service.</strong></p>
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<ol id="ALM-50201__ol237743711398"><li id="ALM-50201__li1815617818231"><span>Log in to FusionInsight Manager and choose <strong id="ALM-50201__b15802028141020">Cluster</strong> > <strong id="ALM-50201__b1558032813108">Services</strong> > <strong id="ALM-50201__b5580528131017">Doris</strong>.</span></li></ol><ol start="2" id="ALM-50201__ol14718127162219"><li id="ALM-50201__li1462431320505"><span>On the page that is displayed, click <strong id="ALM-50201__b85205641512">More</strong> and select <strong id="ALM-50201__b8516567157">Restart Service</strong>. In the displayed dialog box, verify the password and click <strong id="ALM-50201__b17608982189">OK</strong> to restart the Doris service. After the service is started, go to <a href="#ALM-50201__li1548775612109">3</a>.</span><p><div class="notice" id="ALM-50201__note163147414279"><span class="noticetitle"><img src="public_sys-resources/notice_3.0-en-us.png"> </span><div class="noticebody"><p id="ALM-50201__p13315134182717">During the restart of the Doris service, the Doris service is unavailable and cannot provide services for external systems. Tasks connected to the Doris service fail.</p>
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</div></div>
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</p></li><li id="ALM-50201__li1548775612109"><a name="ALM-50201__li1548775612109"></a><a name="li1548775612109"></a><span>On FusionInsight Manager, choose <strong id="ALM-50201__b285232014208">O&M</strong> > <strong id="ALM-50201__b585372012012">Alarm</strong> > <strong id="ALM-50201__b188531120112018">Alarms</strong>. In the alarm list, check whether this alarm is cleared.</span><p><ul id="ALM-50201__ul1551913917385"><li id="ALM-50201__li1519791387">If yes, no further action is required.</li><li id="ALM-50201__li1751919123818">If no, go to <a href="#ALM-50201__li14530162016228">4</a>.</li></ul>
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</p></li></ol>
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<p id="ALM-50201__p13380337455"><strong id="ALM-50201__b1043784092112">Collect fault information.</strong></p>
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<ol start="4" id="ALM-50201__ol145301120152216"><li id="ALM-50201__li14530162016228"><a name="ALM-50201__li14530162016228"></a><a name="li14530162016228"></a><span>On FusionInsight Manager, choose <strong id="ALM-50201__b840534222119">O&M</strong>. In the navigation pane on the left, choose <strong id="ALM-50201__b2040610421218">Log</strong> > <strong id="ALM-50201__b14061242132120">Download</strong>.</span></li><li id="ALM-50201__li115301920102213"><span>Expand the <strong id="ALM-50201__b71671444122118">Service</strong> drop-down list, select <strong id="ALM-50201__b1516734442111">Doris</strong> for the target cluster, and click <strong id="ALM-50201__b19167154492117">OK</strong>.</span></li><li id="ALM-50201__li20530152019227"><span>Click the edit icon in the upper right corner, and set <strong id="ALM-50201__b143078483262">Start Date</strong> and <strong id="ALM-50201__b830716489268">End Date</strong> for log collection to 10 minutes ahead of and after the alarm generation time, respectively. Then, click <strong id="ALM-50201__b13307174818262">Download</strong>.</span></li><li id="ALM-50201__li1474914591613"><span>Contact <span id="ALM-50201__text1648017270264">O&M personnel</span> and provide the collected logs.</span></li></ol>
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</div>
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<div class="section" id="ALM-50201__section169311343318"><h4 class="sectiontitle"><span id="ALM-50201__text367020138593">Alarm Clearance</span></h4><p id="ALM-50201__p55781648135011">This alarm is automatically cleared after the fault is rectified.</p>
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</div>
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<div class="section" id="ALM-50201__section53362350"><h4 class="sectiontitle"><span id="ALM-50201__text1246242445916">Related Information</span></h4><p id="ALM-50201__p7522741"><span id="ALM-50201__text1881919412591">None.</span></p>
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</div>
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</div>
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<div>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="mrs_01_1298.html">Alarm Reference (Applicable to MRS 3.x)</a></div>
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</div>
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</div>
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