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Hasko, Vladimir
0c9f4e49a3
Reviewed-by: gtema <artem.goncharov@gmail.com> Co-authored-by: Hasko, Vladimir <vladimir.hasko@t-systems.com> Co-committed-by: Hasko, Vladimir <vladimir.hasko@t-systems.com>
81 lines
8.6 KiB
HTML
81 lines
8.6 KiB
HTML
<a name="aom_02_1012"></a><a name="aom_02_1012"></a>
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<h1 class="topictitle1">What Can I Do If Resources Are Not Running Properly?</h1>
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<div id="body1558516016305"><p id="aom_02_1012__p99441329125016">Resource statuses include <strong id="aom_02_1012__b13580171175716">Normal</strong>, <strong id="aom_02_1012__b17581101145710">Warning</strong>, <strong id="aom_02_1012__b15581311105718">Abnormal</strong>, <strong id="aom_02_1012__b33523911276">Deleted</strong>, and <strong id="aom_02_1012__b9581411175713">Silent</strong>. <strong id="aom_02_1012__b489711218573">Warning</strong>, <strong id="aom_02_1012__b1289861235711">Abnormal</strong>, and <strong id="aom_02_1012__b6898512145716">Silent</strong> indicate improper resource running. Analyze and rectify faults according to the following instructions.</p>
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<div class="section" id="aom_02_1012__section6645115120324"><h4 class="sectiontitle">Warning</h4><p id="aom_02_1012__p13608324134112">If a minor alarm or warning exists, the resource status is <strong id="aom_02_1012__b1586357447">Warning</strong>.</p>
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<p id="aom_02_1012__p15471165511327">Suggestion: Handle the alarm based on alarm details.</p>
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</div>
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<div class="section" id="aom_02_1012__section1675634312328"><h4 class="sectiontitle">Abnormal</h4><p id="aom_02_1012__p15206164713216">If a critical or major alarm exists, the resource status is <strong id="aom_02_1012__b570819402061">Abnormal</strong>.</p>
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<p id="aom_02_1012__p166651614161417">Suggestion: Handle the alarm based on alarm details.</p>
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</div>
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<div class="section" id="aom_02_1012__section1170243833019"><h4 class="sectiontitle">Silent</h4><p id="aom_02_1012__p45921815153113">If the ICAgent fails to collect resource metrics, the resource status is <strong id="aom_02_1012__b34221537274">Silent</strong>. The causes include but are not limited to:</p>
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<ul id="aom_02_1012__ul6574236281"><li id="aom_02_1012__li757443614812"><strong id="aom_02_1012__b106685213819">Cause 1: The ICAgent is abnormal.</strong><p id="aom_02_1012__p15870925123616">Suggestion: In the navigation pane, choose <strong id="aom_02_1012__b18950172296">Agent Management</strong>. On the page that is displayed, check the ICAgent status, as shown in <a href="#aom_02_1012__fig753416484913">Figure 1</a>. If the status is not <strong id="aom_02_1012__b1095212216913">Running</strong>, the ICAgent has been uninstalled or is abnormal. For details on how to solve the problem, see <a href="#aom_02_1012__table13223726125116">Table 1</a>.</p>
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<div class="tablenoborder"><a name="aom_02_1012__table13223726125116"></a><a name="table13223726125116"></a><table cellpadding="4" cellspacing="0" summary="" id="aom_02_1012__table13223726125116" frame="border" border="1" rules="all"><caption><b>Table 1 </b>ICAgent troubleshooting suggestions</caption><thead align="left"><tr id="aom_02_1012__row1224142625115"><th align="left" class="cellrowborder" valign="top" width="20%" id="mcps1.3.4.3.1.3.2.3.1.1"><p id="aom_02_1012__p222402645117">Status</p>
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</th>
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<th align="left" class="cellrowborder" valign="top" width="80%" id="mcps1.3.4.3.1.3.2.3.1.2"><p id="aom_02_1012__p1224142612512">Suggestion</p>
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</th>
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</tr>
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</thead>
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<tbody><tr id="aom_02_1012__row1522492613517"><td class="cellrowborder" valign="top" width="20%" headers="mcps1.3.4.3.1.3.2.3.1.1 "><p id="aom_02_1012__p92249260512">Uninstalled</p>
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</td>
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<td class="cellrowborder" valign="top" width="80%" headers="mcps1.3.4.3.1.3.2.3.1.2 "><p id="aom_02_1012__p18224326155114">Install the ICAgent by referring to <a href="aom_02_2012.html">Installing the ICAgent</a>.</p>
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</td>
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</tr>
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<tr id="aom_02_1012__row1422472685117"><td class="cellrowborder" valign="top" width="20%" headers="mcps1.3.4.3.1.3.2.3.1.1 "><p id="aom_02_1012__p14224326195110">Installing</p>
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</td>
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<td class="cellrowborder" valign="top" width="80%" headers="mcps1.3.4.3.1.3.2.3.1.2 "><p id="aom_02_1012__p11225826135112">Wait for about 1 minute to complete the ICAgent installation.</p>
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</td>
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</tr>
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<tr id="aom_02_1012__row12225326155113"><td class="cellrowborder" valign="top" width="20%" headers="mcps1.3.4.3.1.3.2.3.1.1 "><p id="aom_02_1012__p122511265514">Installation failed</p>
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</td>
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<td class="cellrowborder" valign="top" width="80%" headers="mcps1.3.4.3.1.3.2.3.1.2 "><p id="aom_02_1012__p202257267518">If the ICAgent fails to be installed, reinstall it.</p>
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</td>
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</tr>
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<tr id="aom_02_1012__row822572614518"><td class="cellrowborder" valign="top" width="20%" headers="mcps1.3.4.3.1.3.2.3.1.1 "><p id="aom_02_1012__p132251266519">Upgrading</p>
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</td>
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<td class="cellrowborder" valign="top" width="80%" headers="mcps1.3.4.3.1.3.2.3.1.2 "><p id="aom_02_1012__p1922552615111">Wait for about 1 minute to complete the ICAgent upgrade.</p>
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</td>
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</tr>
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<tr id="aom_02_1012__row182251826185117"><td class="cellrowborder" valign="top" width="20%" headers="mcps1.3.4.3.1.3.2.3.1.1 "><p id="aom_02_1012__p162251926155120">Upgrade failed</p>
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</td>
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<td class="cellrowborder" valign="top" width="80%" headers="mcps1.3.4.3.1.3.2.3.1.2 "><p id="aom_02_1012__p822552614515">If the ICAgent fails to be upgraded, reinstall it.</p>
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</td>
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</tr>
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<tr id="aom_02_1012__row1522511268517"><td class="cellrowborder" valign="top" width="20%" headers="mcps1.3.4.3.1.3.2.3.1.1 "><p id="aom_02_1012__p2022562619512">Offline</p>
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</td>
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<td class="cellrowborder" valign="top" width="80%" headers="mcps1.3.4.3.1.3.2.3.1.2 "><p id="aom_02_1012__p5131152912100">Check for network faults and rectify such faults.</p>
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</td>
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</tr>
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<tr id="aom_02_1012__row182254266515"><td class="cellrowborder" valign="top" width="20%" headers="mcps1.3.4.3.1.3.2.3.1.1 "><p id="aom_02_1012__p182251826115110">Faulty</p>
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</td>
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<td class="cellrowborder" valign="top" width="80%" headers="mcps1.3.4.3.1.3.2.3.1.2 "><p id="aom_02_1012__p6225152614517">Contact technical support.</p>
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</td>
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</tr>
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</tbody>
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</table>
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</div>
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<div class="fignone" id="aom_02_1012__fig753416484913"><a name="aom_02_1012__fig753416484913"></a><a name="fig753416484913"></a><span class="figcap"><b>Figure 1 </b>Checking the ICAgent status</span><br><span><img id="aom_02_1012__image18535348297" src="en-us_image_0297106347.png" height="125.06561900000001" width="497.42" title="Click to enlarge" class="imgResize"></span></div>
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</li></ul>
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<ul id="aom_02_1012__ul448210361371"><li id="aom_02_1012__li2678761283"><strong id="aom_02_1012__b2095464418223">Cause 2: AOM cannot monitor the current resource.</strong><p id="aom_02_1012__p5327411085">Suggestion: Check whether your resources can be monitored by AOM. AOM can monitor hosts, Kubernetes containers, and user processes, but does not monitor system processes.</p>
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</li><li id="aom_02_1012__li1848215364715"><strong id="aom_02_1012__b157706446192">Cause 3: The local time of the host is not synchronized with the NTP server time.</strong><div class="note" id="aom_02_1012__note470716361517"><img src="public_sys-resources/note_3.0-en-us.png"><span class="notetitle"> </span><div class="notebody"><p id="aom_02_1012__p97092361658"><strong id="aom_02_1012__b16932454191911">NTP Sync Status</strong>: indicates whether the local time of the host is synchronized with the NTP server time. The value can be <strong id="aom_02_1012__b15977240162410">0</strong> or <strong id="aom_02_1012__b179771240202412">1</strong>. <strong id="aom_02_1012__b49771740112415">0</strong> indicates the synchronized status while <strong id="aom_02_1012__b1097864018248">1</strong> indicates the asynchronized status.</p>
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</div></div>
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<p id="aom_02_1012__p16964393109">Suggestion: Choose <strong id="aom_02_1012__b2077611152112">View Management</strong> > <strong id="aom_02_1012__b20776311132112">Metric Monitoring</strong> and check the <strong id="aom_02_1012__b1381112426209">NTP Sync Status</strong> metric of the host. If the value of <strong id="aom_02_1012__b1081210426208">NTP Sync Status</strong> is <strong id="aom_02_1012__b28131942112016">1</strong>, the local time of the host is not synchronized with that of the NTP server. To solve the problem, perform synchronization.</p>
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</li><li id="aom_02_1012__li99951927072"><strong id="aom_02_1012__b1933210713224">Cause 4: The resource is deleted or stopped.</strong><p id="aom_02_1012__p137601226183910">Suggestions:</p>
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<ul id="aom_02_1012__ul272594503912"><li id="aom_02_1012__li183421343173916">On the ECS page, check whether the host is restarted, stopped, or deleted.</li><li id="aom_02_1012__li33431943203919">On the Cloud Container Engine (CCE) page, check whether the component is stopped or deleted.</li></ul>
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</li></ul>
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</div>
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</div>
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<div>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="aom_02_1101.html">FAQs</a></div>
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</div>
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</div>
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<script language="JavaScript">
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