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Reviewed-by: Hajba, László Antal <laszlo-antal.hajba@t-systems.com>
Co-authored-by: fanqinying <fanqinying@huawei.com>
Co-committed-by: fanqinying <fanqinying@huawei.com>
2026-02-02 15:03:38 +00:00

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Why Is Communication Between the Cloud and On-premises Servers Unavailable Even When the Layer 2 Connection Status Is Connected?

Possible cause: The VXLAN tunnel of your data center is not properly configured.

Solution:

Log in to the switch of your data center and check its tunnel configurations. For details, see Step 4: Configure a Tunnel Gateway in Your Data Center.

Parent topic: FAQs